A courteous front desk manager at a motel, inn or motor lodge can mean the difference between returning guests and too many vacancies. If you are looking for a career in hospitality and can handle the fast pace, working the front desk at a motor hotel can be an ideal place to start.
Face of the Motel
The front desk manager is the face of the motel. He is the first person a guest meets when checking in and the last person she sees when checking out. The front desk manager also is the person a guest calls if she needs room service or a wake-up call or has a problem with the accommodations. A front desk manager must be friendly, courteous and accommodating to every guest's needs and be able to resolve issues efficiently.
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions. Front desk managers also often prepare daily reports, balance transactions and, particularly if working the overnight shift, conduct security walks. In some smaller motels with limited staff, front desk managers may also take fresh linens to rooms, tend to guests' laundry and answer telephone calls.
Front desk managers at smaller motels, especially those working overnight, often work alone and must be able to work without supervision. As a front desk manager, you must also be able to resolve guest issues and be able to respond to emergencies that may arise. Often, the front desk manager is the manager on duty and is in charge of the staff. You may coordinate schedules, resolve employee issues and always ensure that guest services are not interrupted.
Getting the Job
Smaller, independent motels may require no more than a high school diploma to be hired as a front desk manager, but some chains may require an associate's or bachelor's degree, preferably in hospitality or hotel management and operations. The U.S. Bureau of Labor Statistics set the median annual wage for lodging managers at $46,880 in May 2010. The BLS also estimates that the field is expected to grow by 8 percent through 2020.
Author:Scott Morgan, Demand Media
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Date of visited: July 6, 2015