The quality of human resources is an urgent matter of Nghe An tourism, specially when Nghe An has to deal with the requirements of development and international integration trend. Thus, it is highly important to develop the human resources of Nghe An tourism.
According to preliminary statistics, the total number of direct labor in Nghe An tourism is currently around 11,300, not including the seasonal labor. In particular, labors who have master’s degrees or higher are 38 people (mainly in the training insitutions); bachelor’s degrees are 1,700 people, middle and elementary’s degrees are about 5,500 people. There are around 7470 employees working in tourist accommodation establishments (not including seasonal workers), 3,500 people working in restaurants and services, 120 people working in traveling sector, the rest are in government agencies or tourism training institutions. Up to 30 Sep, 2014, Nghe An has 662 hotels, motels, including one 5 – star hotel, five 4 – star hotels, eleven 3-star hotels and more than sixty 1-2 star hotels; 32 international and domestic traveling agencies. These tourism enterprises really need high quality human resources.
Practicing lesson in Nghe An Trading and Tourism Vocational College – Source: Van Doan
In general, most tourist accommodation establishments lack of qualified human resources. Most experienced and professional employees are in 3-star hotel and over. In order to deal with the shortage of advanced employees, some hotels and enterprises were more concerned about the recruitment and training period. For example, at JSC Saigon – Kim Lien, in order to meet the standard of 4-star hotel, they are really careful in recruiting and training their employees. In addition to locally recruited (from the training institutions in the province), annually, the company also select and send its employees to retrain at least 3 times at the prestigious institutions in the big cities like Hanoi and Saigon.
Most staffs after being employed are usually trained in Hospitality College-Saigontourist. Hotels such as Phuong Dong, Huu Nghi, Giao Te, Duy Tan… have their own policies on education, professional training, teaching foreign languages for their employees. However, the majority of accommodation establishments are not concentrated on training human resources. Instead, they hunt trained employees or senior managers from other companies. As a consequence, human capital conflict becomes popular, interfering the business environment which negatively affects the efficiency of the whole industry.
In travel agencies, currently the province has 72 tour guides (with 36 international tour guides). 60% of them have university degrees, the rest are in intermediate level. Most international travel agencies lack of tour guides who are good at international languages. Therefore, many of them are forced to hire guides from other provinces. Foreign language restrictions and weak professional skills hamper Nghe An to develop its own tourism industry. Initially, to remedy this situation, some traveling centers carefully select tour guides through practical and foreign language training. Moreover, these centers also send their employees famous training centers in Vietnam as well as in other countries. Nevertheless, traveling centers will have to suffer under a greater pressure when they have to find way to “retain” their labor as the income for employees working here is not really high. This is the cause of the demand – supply gap of Nghe An’s human resources.
In term of tourism training institutions, the province has 7 with two universities, three colleges and two vocational schools. Annually, there are over 2,000 graduates from these training centers. However, the quality of human resources has not yet meet the demand, especially in the important majors such as tour guides, hotel management, restaurant manager, chef, restaurant operations.
Another problem of Nghe An is employee’s skills after training do not meet the actual requirements of the tourism industry. Students in these schools are generally multi-vocational training, but do not have specialized professions. More seriously, each school has its own traing curriculum which have significant impacts on the output’s quality. Most graduates lack necessary skills to be able to access immediately their work. This is a wasteful situation in time and money for both institutions and students.
Connection of 3 trainers
To solve these above problems, Nghe An needs an integrated solution that enhance the role of 3 trainers: National State (orientation for human resource development); schools (educational institutions) and entrepreneurs (operating in the tourism sector). The main objective is to gradually develop a model of training. Based on the current situation of ghe An’s tourism, we suggest:
Firstly, the National State should have a right direction for human resources. Moreover, they should also pay attention to ensure the close connection between state management agencies,institutions and tourism entrepreneurs in training and using tourism’s high-quality human resources.
Secondly, instidtutions should constantly improve expertise for teachers through training and experiencing real situations, bulid an united training programs, invest on facilities and create opportunities for students to have real experiences in tourism enterprises and hotel.
Finally, the tourism entrepreneurs should develop have flexibility in salary in order to attract, retain and promote the role of high-quality human resources working in this industry. They should also focus on training human resources with the support from training school to constantly improve quality of employees.
In order to have qualified graduates, the tourism industry should have basic standards for employees, which could help the institutions base on that to build their curriculum for students. Recently, Vietnam National Administration of Tourism issued and introduced the Vietnam Tourism Occupational Standards (referred to as VTOS) funded by EU. Compared to other materials, this document guides students with important skills needed in tourism enterprises and increases their opportunities to be accepted.
Source: Nguyen Manh Cuong – Deputy Director of the Department of Culture, Sports and Tourism Nghe An