[{"id":2454,"title":"H\u1ecdc Qu\u1ea3n tr\u1ecb doanh thu cho Kh\u00e1ch s\u1ea1n v\u1edbi m\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o Hybrid","url":"https:\/\/hoteliers.vn\/blog\/2018\/12\/06\/hoc-quan-tri-doanh-thu-cho-khach-san-voi-mo-hinh-dao-tao-hybrid\/","thumbnail":"https:\/\/hoteliers.vn\/wp-content\/uploads\/2018\/12\/shutterstock_1122353915.png","excerpt":"

\u0110\u01b0\u1ee3c \u00e1p d\u1ee5ng v\u00e0o kho\u00e1 \u0111\u00e0o t\u1ea1o Qu\u1ea3n l\u00ed doanh thu c\u01a1 b\u1ea3n c\u1ee7a Hospitality & Tourism Academy d\u00e0nh cho ...<\/p>","content":"

\r\n\u0110\u01b0\u1ee3c \u00e1p d\u1ee5ng v\u00e0o kho\u00e1 \u0111\u00e0o t\u1ea1o Qu\u1ea3n l\u00ed doanh thu c\u01a1 b\u1ea3n c\u1ee7a Hospitality & Tourism Academy d\u00e0nh cho c\u00e1c Qu\u00fd anh\/ch\u1ecb quan t\u00e2m \u0111ang l\u00e0 c\u00e1c c\u1ea5p qu\u1ea3n l\u00ed hay ch\u1ee7 doanh nghi\u1ec7p t\u1ea1i c\u00e1c kh\u00e1ch s\u1ea1n, m\u00f4 h\u00ecnh Hybrid s\u1ebd \u0111em l\u1ea1i ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e0o t\u1ea1o hi\u1ec7u qu\u1ea3 v\u00e0 ti\u1ebft ki\u1ec7m th\u1eddi gian nh\u1ea5t, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi b\u1eadn r\u1ed9n.<\/b>\r\n<\/p>\r\n\r\n

\r\nHybrid \u0111ang l\u00e0 m\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o ti\u00ean ti\u1ebfn r\u1ea5t ph\u1ed5 bi\u1ebfn v\u00e0 kh\u00f4ng th\u1ec3 thi\u1ebfu t\u1ea1i c\u00e1c n\u1ec1n gi\u00e1o d\u1ee5c ph\u00e1t tri\u1ec3n tr\u00ean th\u1ebf gi\u1edbi. \u0110\u1ec3 khai th\u00e1c nh\u1eefng hi\u1ec7u qu\u1ea3 m\u00e0 n\u00f3 mang l\u1ea1i, ng\u00e0y nay c\u00e0ng c\u00f3 th\u00eam nhi\u1ec1u tr\u01b0\u1eddng \u0111\u00e3 \u00e1p d\u1ee5ng v\u00e0o m\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o c\u1ee7a m\u00ecnh v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c t\u1eeb h\u1ecdc vi\u00ean. Hybrid learning l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa vi\u1ec7c h\u1ecdc tr\u1ef1c ti\u1ebfp v\u1edbi gi\u00e1o vi\u00ean t\u1ea1i l\u1edbp v\u00e0 h\u1ecdc tr\u00ean gi\u00e1o tr\u00ecnh tr\u1ef1c tuy\u1ebfn \u1edf nh\u00e0. M\u00f4 h\u00ecnh n\u00e0y gi\u00fap gi\u1ea3m thi\u1ec3u th\u1eddi gian h\u1ecdc c\u00e1c ti\u1ebft h\u1ecdc truy\u1ec1n th\u1ed1ng t\u1ea1i l\u1edbp th\u00f4ng qua vi\u1ec7c \u0111\u01b0a h\u1ea7u h\u1ebft c\u00e1c b\u00e0i h\u1ecdc l\u00ean h\u1ec7 th\u1ed1ng online. Nh\u01b0 th\u00f4ng th\u01b0\u1eddng, t\u1ea1i l\u1edbp h\u1ecdc vi\u00ean s\u1ebd h\u1ecdc c\u00e1c ti\u1ebft \u0111\u01b0\u1ee3c gi\u1ea3ng d\u1ea1y b\u1edfi gi\u00e1o vi\u00ean theo gi\u00e1o \u00e1n \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb tr\u01b0\u1edbc, c\u00f3 c\u01a1 h\u1ed9i t\u01b0\u01a1ng t\u00e1c trao \u0111\u1ed5i gi\u1eefa h\u1ecdc vi\u00ean v\u1edbi nhau v\u00e0 v\u1edbi gi\u00e1o vi\u00ean. V\u1edbi m\u00f4 h\u00ecnh Hybrid, y\u1ebfu t\u1ed1 tr\u1ef1c tuy\u1ebfn \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng s\u1ebd \u0111\u01b0a th\u00eam nhi\u1ec1u n\u1ed9i dung, ki\u1ebfn th\u1ee9c v\u00e0o b\u00e0i h\u1ecdc c\u0169ng nh\u01b0 c\u00e1c k\u00eanh \u0111a ph\u01b0\u01a1ng ti\u1ec7n ph\u1ee5c v\u1ee5 cho c\u1ea3 vi\u1ec7c h\u1ecdc t\u1eadp v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u1edf n\u00ean t\u1ed1t h\u01a1n.<\/span>\r\n<\/p>\r\n\r\n

\r\nKh\u00f4ng nh\u1eefng th\u1ebf, m\u00f4 h\u00ecnh Hybrid \u0111\u1eb7c bi\u1ec7t hi\u1ec7u qu\u1ea3 v\u1edbi ng\u01b0\u1eddi b\u1eadn r\u1ed9n. Kh\u00f4ng gi\u1ed1ng v\u1edbi E-learning tr\u01b0\u1edbc \u0111\u00e2y khi ng\u01b0\u1eddi h\u1ecdc c\u1ea3m th\u1ea5y kh\u00f4ng th\u1eadt s\u1ef1 hi\u1ec7u qu\u1ea3 d\u1eabn \u0111\u1ebfn t\u00ecnh tr\u1ea1ng \u201cb\u1ecf ngang\u201d g\u00e2y hao t\u1ed1n th\u1eddi gian, c\u00f4ng s\u1ee9c v\u00e0 ti\u1ec1n c\u1ee7a, \u0111\u1ed3ng th\u1eddi ph\u01b0\u01a1ng ph\u00e1p n\u00e0y c\u0169ng ch\u01b0a t\u1eadn d\u1ee5ng \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ee7a \u0111\u00e0o t\u1ea1o tr\u00ean l\u1edbp. Hybrid l\u00e0 s\u1ef1 c\u1ed9ng h\u01b0\u1edfng nh\u1eefng y\u1ebfu t\u1ed1 thu\u1eadn l\u1ee3i c\u1ee7a c\u1ea3 hai ph\u01b0\u01a1ng ph\u00e1p h\u1ecdc online v\u00e0 h\u1ecdc t\u1ea1i l\u1edbp t\u1ea1o \u0111i\u1ec1u ki\u1ec7n h\u1ecdc t\u1eadp v\u00e0 trao \u0111\u1ed5i t\u1ed1t nh\u1ea5t cho h\u1ecdc vi\u00ean qua vi\u1ec7c cung c\u1ea5p th\u1eddi kh\u00f3a bi\u1ec3u linh ho\u1ea1t v\u00e0 ch\u1ee7 \u0111\u1ed9ng, r\u00fat ng\u1eafn th\u1eddi gian \u0111\u1ebfn l\u1edbp, b\u00e0i h\u1ecdc \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t \u0111\u1ea7y \u0111\u1ee7 v\u00e0 khoa h\u1ecdc, t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp gi\u1eefa h\u1ecdc vi\u00ean, gi\u1ea3ng vi\u00ean \u0111\u01b0\u1ee3c \u0111\u1ea9y m\u1ea1nh t\u1ea1i l\u1edbp v\u00e0 c\u1ea3 tr\u00ean online.<\/span>\r\n<\/p>\r\n\r\n

\r\n\"\"\r\n<\/p>\r\n\r\n

V\u1eady m\u1ed9t m\u00f4 h\u00ecnh Hybrid chu\u1ea9n s\u1ebd nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/p>\r\n\r\n

1. \u0110\u00e0o t\u1ea1o online<\/span><\/p>\r\n\r\n

\r\nH\u1ecdc vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c tham gia h\u1ecdc v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi gi\u1ea3ng vi\u00ean tr\u00ean h\u1ec7 th\u1ed1ng <\/span>https:\/\/hospitality.edu.vn<\/span><\/a> v\u1edbi t\u00e0i li\u1ec7u h\u1ecdc t\u1eadp \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf tinh g\u1ecdn v\u00e0 \u0111\u1ea7y \u0111\u1ee7 nh\u1ea5t. H\u1ec7 th\u1ed1ng s\u1ebd h\u1ed7 tr\u1ee3 \u0111em l\u1ea1i ki\u1ebfn th\u1ee9c lu\u00f4n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 m\u1edf r\u1ed9ng, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 v\u1eadn d\u1ee5ng v\u00e0o trong th\u1ef1c t\u1ebf c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng. <\/span>\r\n<\/p>\r\n\r\n

2. Workshop th\u1ef1c h\u00e0nh<\/span><\/p>\r\n\r\n

C\u00e1c bu\u1ed5i workshop \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c v\u1edbi s\u1ef1 tham gia c\u1ee7a gi\u1ea3ng vi\u00ean l\u00e0 chuy\u00ean gia \u0111\u1ea7u ng\u00e0nh, t\u1eebng gi\u1eef ch\u1ee9c v\u1ee5 cao t\u1ea1i nh\u1eefng kh\u00e1ch s\u1ea1n, t\u1eadp \u0111o\u00e0n l\u1edbn s\u1ebd l\u00e0 n\u01a1i \u0111\u1ec3 trao \u0111\u1ed5i, trau d\u1ed3i th\u00eam ki\u1ebfn th\u1ee9c chuy\u00ean s\u00e2u. C\u00e1c b\u00e0i h\u1ecdc s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf k\u1ebft h\u1ee3p gi\u1eefa l\u00fd thuy\u1ebft v\u00e0 th\u1ef1c h\u00e0nh, \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb k\u0129 l\u01b0\u1ee1ng \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t nhu c\u1ea7u h\u1ecdc t\u1eadp c\u1ee7a t\u1eebng h\u1ecdc vi\u00ean.<\/span>\r\n<\/p>\r\n\r\n

\r\nDoanh thu l\u00e0 m\u1ed9t ch\u1ec9 ti\u00eau quan tr\u1ecdng c\u1ee7a b\u1ea5t c\u1ee9 doanh nghi\u1ec7p n\u00e0o. \u0110\u1ed1i v\u1edbi lo\u1ea1i h\u00ecnh kinh doanh c\u00f3 t\u00ednh th\u1eddi \u0111i\u1ec3m nh\u01b0 kinh doanh kh\u00e1ch s\u1ea1n th\u00ec l\u1ea1i c\u1ea7n ph\u1ea3i ch\u00fa \u00fd h\u01a1n b\u1edfi t\u00ednh th\u1ea5t th\u01b0\u1eddng c\u1ee7a n\u00f3 theo m\u00f9a th\u1ea5p \u0111i\u1ec3m hay cao \u0111i\u1ec3m trong n\u0103m. V\u1eady l\u00e0m sao \u0111\u1ec3 c\u00f3 th\u1ec3 thu h\u00fat nhi\u1ec1u kh\u00e1ch trong m\u00f9a th\u1ea5p \u0111i\u1ec3m v\u00e0 t\u1eadn thu trong m\u00f9a cao \u0111i\u1ec3m?. Kh\u00f3a h\u1ecdc Qu\u1ea3n l\u00ed doanh thu c\u01a1 b\u1ea3n trong kinh doanh kh\u00e1ch s\u1ea1n c\u1ee7a Hospitality & Tourism Academy s\u1ebd \u0111em l\u1ea1i c\u00e2u tr\u1ea3 l\u1eddi cho h\u1ecdc vi\u00ean.<\/span>\r\n<\/p>","day":"06\/12\/2018","link_url":"","video":""},{"id":2435,"title":"T\u00ecm hi\u1ec3u v\u1ec1 Qu\u1ea3n tr\u1ecb Doanh thu trong Kh\u00e1ch s\u1ea1n","url":"https:\/\/hoteliers.vn\/blog\/2018\/11\/19\/tim-hieu-ve-quan-tri-doanh-thu-trong-khach-san\/","thumbnail":"https:\/\/hoteliers.vn\/wp-content\/uploads\/2018\/11\/rawpixel-252130-unsplash.png","excerpt":"

Hotel Revenue Management\u00a0\u0111\u01b0\u1ee3c t\u1ea1m d\u1ecbch l\u00e0 Qu\u1ea3n tr\u1ecb doanh thu kh\u00e1ch s\u1ea1n. \u0110\u00e2y l\u00e0 kh\u00e1i ni\u1ec7m kh\u00e1 m\u1edbi m\u1ebb t\u1ea1i ...<\/p>","content":"

Hotel Revenue Management\u00a0\u0111\u01b0\u1ee3c t\u1ea1m d\u1ecbch l\u00e0 Qu\u1ea3n tr\u1ecb doanh thu kh\u00e1ch s\u1ea1n. \u0110\u00e2y l\u00e0 kh\u00e1i ni\u1ec7m kh\u00e1 m\u1edbi m\u1ebb t\u1ea1i Vi\u1ec7t Nam. Hi\u1ec7n nay ch\u1ec9 c\u00f3 c\u00e1c kh\u00e1ch s\u1ea1n 4-5 sao qu\u1ed1c t\u1ebf \u0111ang \u1ee9ng d\u1ee5ng Qu\u1ea3n tr\u1ecb doanh thu trong c\u00e1c kh\u00e1ch s\u1ea1n c\u1ee7a h\u1ecd. V\u1eady th\u1eadt ra Qu\u1ea3n tr\u1ecb doanh thu kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec? Qu\u1ea3n tr\u1ecb doanh thu gi\u00fap g\u00ec cho kh\u00e1ch s\u1ea1n? T\u1ea1i sao c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n \u1ee9ng d\u1ee5ng Qu\u1ea3n tr\u1ecb doanh thu trong ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a m\u00ecnh?<\/span>

\r\n\r\n

Qu\u1ea3n tr\u1ecb doanh thu kh\u00e1ch s\u1ea1n\u00a0l\u00e0 ph\u01b0\u01a1ng th\u1ee9c \u1ee9ng d\u1ee5ng nh\u1eefng k\u1ef9 thu\u1eadt ph\u00e2n t\u00edch m\u1ed9t c\u00e1ch khoa h\u1ecdc nh\u1eb1m d\u1ef1 \u0111o\u00e1n h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u1edf c\u1ea5p \u0111\u1ed9 vi m\u00f4; t\u1ed1i \u01b0u h\u00f3a s\u1ea3n ph\u1ea9m v\u00e0 gi\u00e1 b\u00e1n nh\u1eb1m t\u1ed1i \u0111a h\u00f3a doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cho kh\u00e1ch s\u1ea1n. M\u1ee5c ti\u00eau h\u00e0ng \u0111\u1ea7u c\u1ee7a Qu\u1ea3n tr\u1ecb doanh thu kh\u00e1ch s\u1ea1n l\u00e0 b\u00e1n nh\u1eefng s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u1ebfn \u0111\u00fang \u00a0kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, \u0111\u00fang gi\u00e1, \u0111\u00fang th\u1eddi \u0111i\u1ec3m v\u00e0 \u0111\u00fang k\u00eanh ph\u00e2n ph\u1ed1i nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a doanh thu v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau kinh doanh \u0111\u1ec1 ra c\u1ee7a kh\u00e1ch s\u1ea1n.<\/span><\/p>\r\n\r\n

\"\"<\/span>

\r\n\r\n

T\u1ea1i sao kh\u00e1ch s\u1ea1n c\u1ea7n \u0111\u1ebfn Qu\u1ea3n tr\u1ecb doanh thu (Revenue Management)?<\/span><\/p>\r\n\r\n

Qu\u1ea3n tr\u1ecb doanh thu s\u1ebd gi\u00fap cho ch\u1ee7 kh\u00e1ch s\u1ea1n v\u00e0 nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n \u0111i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng kinh doanh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Qu\u1ea3n tr\u1ecb doanh thu kh\u00e1ch s\u1ea1n s\u1ebd h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t cho T\u1ed5ng qu\u1ea3n l\u00fd (General Manager), Gi\u00e1m \u0111\u1ed1c kinh doanh v\u00e0 ti\u1ebfp th\u1ecb (Director of Sales & Marketing), Gi\u00e1m \u0111\u1ed1c t\u00e0i ch\u00ednh (CFO) c\u1ee7a kh\u00e1ch s\u1ea1n trong vi\u1ec7c \u0111\u1ecbnh h\u01b0\u1edbng ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n; x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch kinh doanh v\u00e0 \u0111\u1eb7t ra nh\u1eefng m\u1ee5c ti\u00eau kinh doanh ph\u00f9 h\u1ee3p; d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c t\u00ecnh h\u00ecnh kinh doanh trong t\u01b0\u01a1ng lai \u0111\u1ec3 c\u00f3 nh\u1eefng ph\u1ea3n \u1ee9ng k\u1ecbp th\u1eddi trong kinh doanh; h\u01b0\u1edbng t\u1edbi vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n t\u1ea3ng kinh doanh v\u1eefng ch\u1eafc v\u00e0 c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/span><\/p>\r\n\r\n

Ai l\u00e0 ng\u01b0\u1eddi l\u00e0m c\u00f4ng vi\u1ec7c Qu\u1ea3n tr\u1ecb doanh thu trong kh\u00e1ch s\u1ea1n?<\/span><\/p>\r\n\r\n

Ng\u01b0\u1eddi l\u00e0m Qu\u1ea3n tr\u1ecb doanh thu trong kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Revenue Manager (t\u1ea1m d\u1ecbch Qu\u1ea3n l\u00fd doanh thu) ho\u1eb7c Director of Revenue Management (t\u1ea1m d\u1ecbch l\u00e0 Gi\u00e1m \u0111\u1ed1c doanh thu).<\/span><\/p>\r\n\r\n

T\u1ea1i sao c\u1ea7n c\u00f3 ng\u01b0\u1eddi chuy\u00ean l\u00e0m vi\u1ec7c Qu\u1ea3n tr\u1ecb doanh thu trong kh\u00e1ch s\u1ea1n?<\/span><\/p>\r\n\r\n

\u1ede nh\u1eefng kh\u00e1ch s\u1ea1n 4-5 sao qu\u1ed1c t\u1ebf hi\u1ec7n nay, vi\u1ec7c ph\u00e2n chia vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1eefa ng\u01b0\u1eddi l\u00e0m Qu\u1ea3n tr\u1ecb doanh thu v\u00e0 Gi\u00e1m \u0111\u1ed1c kinh doanh & ti\u1ebfp th\u1ecb nh\u01b0 sau:<\/span><\/p>\r\n\r\n

Ng\u01b0\u1eddi l\u00e0m Qu\u1ea3n tr\u1ecb doanh thu trong kh\u00e1ch s\u1ea1n s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m vi\u1ec7c ph\u00e2n t\u00edch, ho\u1ea1ch \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c b\u00e1n v\u00e0 gi\u00e1 b\u00e1n cho t\u1eebng ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng, t\u1eebng k\u00eanh b\u00e1n h\u00e0ng, ki\u1ec3m so\u00e1t qu\u1ef9 ph\u00f2ng, \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n (forecasting) kinh doanh nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a doanh thu v\u00e0 h\u01b0\u1edbng t\u1edbi vi\u1ec7c \u0111\u1ea1t m\u1ee5c ti\u00eau kinh doanh \u0111\u1ec1 ra c\u1ee7a kh\u00e1ch s\u1ea1n. Ng\u01b0\u1eddi n\u00e0y s\u1ebd n\u1eafm v\u00e0 hi\u1ec3u s\u00e2u v\u1ec1 ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a kh\u00e1ch s\u1ea1n. V\u00ed d\u1ee5 nh\u01b0 m\u1ee5c ti\u00eau kinh doanh c\u1ee7a c\u00e1c kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec? Ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb c\u1ee7a kh\u00e1ch s\u1ea1n ra sao? Kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a kh\u00e1ch s\u1ea1n l\u00e0 ai? S\u1ea3n ph\u1ea9m \u0111ang b\u00e1n cho kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? \u0110\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a kh\u00e1ch s\u1ea1n l\u00e0 ai? \u0110i\u1ec3m m\u1ea1nh y\u1ebfu c\u1ee7a kh\u00e1ch s\u1ea1n so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 v\u1edbi th\u1ecb tr\u01b0\u1eddng? X\u00e2y d\u1ef1ng gi\u00e1 b\u00e1n sao cho ph\u00f9 h\u1ee3p? B\u00e1n gi\u00e1 n\u00e0o cho nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0o \u1edf nh\u1eefng k\u00eanh n\u00e0o?...<\/span><\/p>\r\n\r\n

C\u00f2n Gi\u00e1m \u0111\u1ed1c kinh doanh & ti\u1ebfp th\u1ecb th\u00ec s\u1ebd d\u00e0nh ph\u1ea7n l\u1edbn th\u1eddi gian c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u1ed5 ch\u1ee9c v\u00e0 tri\u1ec3n khai ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb, g\u1eb7p g\u1ee1 kh\u00e1ch h\u00e0ng v\u00e0 m\u1edf r\u1ed9ng m\u1ea1ng l\u01b0\u1edbi kinh doanh. Ng\u01b0\u1eddi n\u00e0y s\u1ebd \u0111i ra ngo\u00e0i g\u1eb7p kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n. C\u00f2n ng\u01b0\u1eddi l\u00e0m Qu\u1ea3n tr\u1ecb doanh thu th\u00ec ng\u1ed3i nh\u00e0 nhi\u1ec1u h\u01a1n. Tuy nhi\u00ean, hai ng\u01b0\u1eddi n\u00e0y s\u1ebd l\u00e0m vi\u1ec7c v\u00e0 ph\u1ed1i h\u1ee3p s\u00e1t v\u1edbi nhau \u0111\u1ec3 h\u01b0\u1edbng t\u1edbi vi\u1ec7c \u0111\u1ea1t c\u00e1c m\u1ee5c ti\u00eau kinh doanh \u0111\u1ec1 ra c\u1ee7a kh\u00e1ch s\u1ea1n.<\/span><\/p>\r\n\r\n

T\u00f3m l\u1ea1i, Qu\u1ea3n tr\u1ecb doanh thu kh\u00e1ch s\u1ea1n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a kh\u00e1ch s\u1ea1n. Gi\u00fap cho Ch\u1ee7 kh\u00e1ch s\u1ea1n v\u00e0 nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n \u0111i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, h\u01b0\u1edbng t\u1edbi vi\u1ec7c t\u0103ng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cho kh\u00e1ch s\u1ea1n.<\/span>\r\n

Ngu\u1ed3n: Revmax.vn<\/strong><\/span><\/p>","day":"19\/11\/2018","link_url":"","video":""},{"id":2413,"title":"C\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadc t\u1eeb vi\u1ec7c \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u00e0o t\u1ea1o \u0111\u00fang \u0111\u1eafn","url":"https:\/\/hoteliers.vn\/blog\/2018\/11\/15\/co-hoi-phat-trien-vuot-bac-tu-viec-duoc-dinh-huong-phat-trien-va-dao-tao-dung-dan\/","thumbnail":"https:\/\/hoteliers.vn\/wp-content\/uploads\/2018\/11\/reachtintucso3-doingucovan-hinhnen.jpg","excerpt":"

Theo Hi\u1ec7p h\u1ed9i Nh\u00e0 h\u00e0ng Qu\u1ed1c Gia Hoa K\u1ef3 - National Restaurant Association (NRA) - v\u00e0 C\u1ee5c Th\u1ed1ng k\u00ea Lao \u0111\u1ed9ng - Bureau of Labor Statistics, ng\u00e0nh Nh\u00e0 h\u00e0ng - Kh\u00e1ch s\u1ea1n ch\u1ee9ng ki\u1ebfn t\u1ec9 l\u1ec7 ngh\u1ec9 vi\u1ec7c l\u1ea7n l\u01b0\u1ee3t l\u00e0 72.2% v\u00e0 72.9% v\u00e0o n\u0103m 2015 v\u00e0 2016, c\u00e1c s\u1ed1 li\u1ec7u v\u1ec1 ph\u1ea7n tr\u0103m nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c t\u0103ng \u0111\u1ec1u h\u1eb1ng n\u0103m k\u1ec3 t\u1eeb n\u0103m 2011 v\u00e0 cao h\u01a1n g\u1ea7n 30% so v\u1edbi t\u1ec9 l\u1ec7 ngh\u1ec9 vi\u1ec7c trung b\u00ecnh c\u1ee7a ph\u00e2n kh\u00fac c\u00e1c ng\u00e0nh ngh\u1ec1 t\u01b0 doanh... ...<\/p>","content":"Theo Hi\u1ec7p h\u1ed9i Nh\u00e0 h\u00e0ng Qu\u1ed1c Gia Hoa K\u1ef3 -\u00a0 National Restaurant Association (NRA) - v\u00e0 C\u1ee5c Th\u1ed1ng k\u00ea Lao \u0111\u1ed9ng - Bureau of Labor Statistics, ng\u00e0nh Nh\u00e0 h\u00e0ng - Kh\u00e1ch s\u1ea1n ch\u1ee9ng ki\u1ebfn t\u1ec9 l\u1ec7 ngh\u1ec9 vi\u1ec7c l\u1ea7n l\u01b0\u1ee3t l\u00e0 72.2% v\u00e0 72.9% v\u00e0o n\u0103m 2015 v\u00e0 2016, c\u00e1c s\u1ed1 li\u1ec7u v\u1ec1 ph\u1ea7n tr\u0103m nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c t\u0103ng \u0111\u1ec1u h\u1eb1ng n\u0103m k\u1ec3 t\u1eeb n\u0103m 2011 v\u00e0 cao h\u01a1n g\u1ea7n 30% so v\u1edbi t\u1ec9 l\u1ec7 ngh\u1ec9 vi\u1ec7c trung b\u00ecnh c\u1ee7a ph\u00e2n kh\u00fac c\u00e1c ng\u00e0nh ngh\u1ec1 t\u01b0 doanh. [1]<\/i><\/b><\/span>\r\n

\"\"<\/span><\/p>\r\nM\u1ed9t trong nh\u1eefng nguy\u00ean nh\u00e2n l\u1edbn nh\u1ea5t d\u1eabn t\u1edbi t\u1ec9 l\u1ec7 ngh\u1ec9 vi\u1ec7c cao trong ng\u00e0nh l\u00e0 do b\u1ed9 ph\u1eadn nh\u00e2n l\u1ef1c tr\u1ebb - bao g\u1ed3m nh\u1eefng c\u00e1 nh\u00e2n \u0111ang theo h\u1ecdc c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh b\u1eadc \u0110\u1ea1i h\u1ecdc\/Cao \u0111\u1eb3ng\/Trung c\u1ea5p ho\u1eb7c m\u1edbi t\u1ed1t nghi\u1ec7p -\u00a0 thi\u1ebfu \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee5 th\u1ec3 v\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn trong c\u00f4ng vi\u1ec7c. \u0110\u1ecbnh h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh quan tr\u1ecdng v\u00e0 l\u00e2u d\u00e0i \u0111\u1ec3 kh\u00e1m ph\u00e1 h\u1ebft m\u1ecdi ti\u1ec1m n\u0103ng c\u00e1 nh\u00e2n, t\u00ecm ra \u0111\u01b0\u1ee3c m\u1ed9t ngh\u1ec1 nghi\u1ec7p ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi th\u1ebf m\u1ea1nh c\u1ee7a b\u1ea3n th\u00e2n. \u0110\u00f3 l\u00e0 c\u01a1 s\u1edf ti\u1ec1n \u0111\u1ec1 cho vi\u1ec7c ph\u00e1t tri\u1ec3n trong c\u00f4ng vi\u1ec7c, khi \u0111\u00e3 x\u00e1c \u0111\u1ecbnh theo \u0111u\u1ed5i m\u1ed9t ng\u00e0nh ngh\u1ec1 nh\u1ea5t \u0111\u1ecbnh th\u00ec vi\u1ec7c c\u1ea7n thi\u1ebft nh\u1ea5t l\u00e0 kh\u00f4ng ng\u1eebng h\u1ecdc h\u1ecfi \u0111\u1ec3 n\u00e2ng cao tay ngh\u1ec1, b\u1ed3i d\u01b0\u1ee1ng v\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n c\u0169ng nh\u01b0 r\u00e8n luy\u1ec7n th\u00e1i \u0111\u1ed9 l\u00e0m vi\u1ec7c \u0111\u00fang \u0111\u1eafn.<\/span>

\r\n\u00a0<\/span>\r\n\r\n\u0110\u1eb7c bi\u1ec7t, \u0111\u1ed1i v\u1edbi ng\u00e0nh Qu\u1ea3n tr\u1ecb Du l\u1ecbch \u2013 Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n trong b\u1ed1i c\u1ea3nh to\u00e0n c\u1ea7u ho\u00e1 hi\u1ec7n nay, nhu c\u1ea7u v\u1ec1 nh\u00e2n l\u1ef1c trong ng\u00e0nh kh\u00f4ng ng\u1eebng t\u0103ng cao \u0111em l\u1ea1i nhi\u1ec1u c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m h\u1ea5p d\u1eabn. \u0110\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng y\u00eau c\u1ea7u kh\u1eaft khe trong vi\u1ec7c tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n t\u00e0i cho ng\u00e0nh, REACH l\u00e0 d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi HTS Group nh\u1eb1m t\u1eadp trung x\u00e2y d\u1ef1ng v\u00e0 \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 nh\u00e2n l\u1ef1c tr\u1ebb ch\u1ea5t l\u01b0\u1ee3ng cao cho ng\u00e0nh Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd l\u00e0 gi\u1ea3i ph\u00e1p th\u00e1o g\u1ee1 nh\u1eefng n\u00fat th\u1eaft v\u00e0 gi\u1ea3i quy\u1ebft b\u00e0i to\u00e1n \u201cth\u1eeba l\u01b0\u1ee3ng \u2013 thi\u1ebfu ch\u1ea5t\u201d trong ng\u00e0nh D\u1ecbch v\u1ee5 \u1edf Vi\u1ec7t Nam hi\u1ec7n nay.<\/span>\r\n

\"\"<\/span><\/p>\r\n\u0110\u1ed9i ng\u0169 gi\u1ea3ng vi\u00ean\/c\u1ed1 v\u1ea5n trong c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o\u00a0 c\u1ee7a REACH l\u00e0 c\u00e1c chuy\u00ean gia\/qu\u1ea3n l\u00fd cao c\u1ea5p t\u1eeb c\u00e1c doanh nghi\u1ec7p thu\u1ed9c l\u0129nh v\u1ef1c Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n v\u1edbi h\u01a1n 10 n\u0103m kinh nghi\u1ec7m trong vi\u1ec7c tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n l\u1ef1c s\u1ebd h\u1ed7 tr\u1ee3 \u0111em l\u1ea1i ki\u1ebfn th\u1ee9c v\u00e0 c\u1ed1 v\u1ea5n ngh\u1ec1 nghi\u1ec7p cho h\u1ecdc vi\u00ean xuy\u00eat su\u1ed1t ch\u01b0\u01a1ng tr\u00ecnh. Ti\u00eau bi\u1ec3u nh\u1ea5t c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn:<\/span>\r\n

\r\n\r\n- Anh Ch\u1eed H\u1ed3ng Minh v\u1edbi 15 n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c T\u00e0i ch\u00ednh, B\u1ea5t \u0111\u1ed9ng s\u1ea3n, ph\u00e1t tri\u1ec3n d\u1ef1 \u00e1n Du l\u1ecbch v\u00e0 Kh\u00e1ch s\u1ea1n, Ph\u00e1t tri\u1ec3n nh\u00e2n l\u1ef1c, T\u01b0 v\u1ea5n c\u1ea5u tr\u00fac v\u00e0 gi\u1ea3i ph\u00e1p trong ng\u00e0nh D\u1ecbch v\u1ee5 - Kh\u00e1ch s\u1ea1n v\u00e0 L\u01b0u tr\u00fa. Anh \u0111ang l\u00e0 Ch\u1ee7 t\u1ecbch c\u1ee7a c\u00f4ng ty HTS Group; Nh\u00e0 s\u00e1ng l\u1eadp v\u00e0 \u0111i\u1ec1u h\u00e0nh Doanh nghi\u1ec7p X\u00e3 h\u1ed9i M\u1ea1ng Du L\u1ecbch, Nh\u00e0 H\u00e0ng v\u00e0 Kh\u00e1ch S\u1ea1n Vi\u1ec7t Nam (VHN); C\u1ef1u s\u00e1ng l\u1eadp Dental Tourism Group (DT Group); Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh Hospitality & Tourism Academy (HTA); Ch\u1ee7 t\u1ecbch Hi\u1ec7p h\u1ed9i C\u1ef1u du h\u1ecdc sinh Thu\u1ef5 S\u0129 t\u1ea1i Vi\u1ec7t Nam (SAAV) v\u00e0 Ph\u00f3 Ch\u1ee7 t\u1ecbch C\u1ed9ng \u0111\u1ed3ng C\u1ef1u du h\u1ecdc sinh qu\u1ed1c t\u1ebf (iAn).<\/span>\r\n

\"\"<\/span><\/p>\r\n

Mr. Ch\u1eed H\u1ed3ng Minh<\/i><\/span><\/p>\r\n- Anh Ph\u1ea1m Minh Ch\u00ed v\u1edbi 10 n\u0103m kinh nghi\u1ec7m trong ng\u00e0nh D\u1ecbch v\u1ee5 v\u00e0 \u0102n u\u1ed1ng. Hi\u1ec7n t\u1ea1i\u00a0 l\u00e0 T\u1ed5ng qu\u1ea3n l\u00fd t\u1ea1i Nh\u00e0 h\u00e0ng The Diner V. Anh t\u1eebng n\u1eafm gi\u1eef nh\u1eefng v\u1ecb tr\u00ed nh\u01b0 : Qu\u1ea3n l\u00fd \u0110i\u1ec1u h\u00e0nh t\u1ea1i The Coffee Bean & Tea leaf Vietnam; Qu\u1ea3n l\u00fd \u0110i\u1ec1u h\u00e0nh t\u1ea1i Hard Rock Cafe; T\u1eebng l\u00e0m vi\u1ec7c t\u1ea1i c\u00e1c Doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n 5 sao nh\u01b0 Rex Hotel Saigon v\u00e0 Windsor Plaza Hotel.<\/span>\r\n\r\n \r\n

\"\"<\/span><\/p>\r\n

Mr. Ph\u1ea1m Minh Ch\u00ed<\/i><\/span><\/p>\r\n- Anh Ho\u00e0ng Qu\u1ed1c Vi\u1ec7t v\u1edbi 17 n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c \u0111\u00e0o t\u1ea1o, c\u1ed1 v\u1ea5n v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n s\u1ef1 th\u00f4ng qua c\u00e1c d\u1ef1 \u00e1n trong n\u01b0\u1edbc v\u00e0 qu\u1ed1c t\u1ebf: \u0110\u1ed1i t\u00e1c\/Gi\u00e1m \u0111\u1ed1c \u0111\u00e0o t\u1ea1o chuy\u00ean nghi\u1ec7p t\u1ea1i HTS Group; T\u1ed5ng gi\u00e1m \u0111\u1ed1c t\u1ea1i SANT Vietnam; Tr\u01b0\u1edfng khoa Qu\u1ea3n l\u00fd Kh\u00e1ch s\u1ea1n t\u1ea1i tr\u01b0\u1eddng Trung c\u1ea5p Du l\u1ecbch S\u00e0i G\u00f2n; Chuy\u00ean gia \u0111\u00e1nh gi\u00e1 c\u00e1c ti\u00eau chu\u1ea9n k\u1ef9 n\u0103ng ngh\u1ec1 du l\u1ecbch Vi\u1ec7t Nam (VTOS) - H\u1ed9i \u0111\u1ed3ng c\u1ea5p ch\u1ee9ng ch\u1ec9 ngh\u1ec1 Du l\u1ecbch Vi\u1ec7t Nam (VNAT).<\/span>\r\n

\"\"<\/span><\/p>\r\n

Mr. Ho\u00e0ng Qu\u1ed1c Vi\u1ec7t<\/i><\/span><\/p>\r\nNh\u1eefng bu\u1ed5i \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 chia s\u1ebb chuy\u00ean s\u00e2u t\u1eeb \u0111\u1ed9i ng\u0169 c\u1ed1 v\u1ea5n s\u1ebd gi\u00fap h\u1ecdc vi\u00ean khai th\u00e1c t\u1ed1i \u0111a th\u1ebf m\u1ea1nh c\u1ee7a b\u1ea3n th\u00e2n, b\u1ed3i d\u01b0\u1ee1ng k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n c\u0169ng nh\u01b0 r\u00e8n luy\u1ec7n th\u00e1i \u0111\u1ed9 l\u00e0m vi\u1ec7c \u0111\u00fang \u0111\u1eafn \u0111\u1ec3 c\u00f3 th\u1ec3 th\u0103ng ti\u1ebfn trong c\u00f4ng vi\u1ec7c.<\/span>\r\n

\r\n\r\nC\u00f9ng v\u1edbi \u0111\u00f3,
h\u1ec7 sinh th\u00e1i ph\u00e1t tri\u1ec3n nh\u00e2n l\u1ef1c<\/a><\/span> ch\u1ea5t l\u01b0\u1ee3ng cao \u0111\u01b0\u1ee3c t\u1ea1o ra v\u1edbi m\u1ee5c \u0111\u00edch th\u00fac \u0111\u1ea9y h\u1ee3p t\u00e1c chuy\u00ean nghi\u1ec7p, t\u01b0\u01a1ng t\u00e1c v\u00e0 chia s\u1ebb th\u00f4ng tin \u0111a chi\u1ec1u trong ng\u00e0nh Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n s\u1ebd l\u00e0 m\u00f4i tr\u01b0\u1eddng thu\u1eadn l\u1ee3i cho h\u1ecdc vi\u00ean t\u00edch l\u0169y ki\u1ebfn th\u1ee9c, kinh nghi\u1ec7m t\u1eeb chuy\u00ean gia, c\u0169ng nh\u01b0 h\u1ed7 tr\u1ee3 h\u1ecdc vi\u00ean n\u1eafm b\u1eaft c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p<\/a><\/span> t\u1ed1t nh\u1ea5t t\u1ea1i c\u00e1c Nh\u00e0 h\u00e0ng, Kh\u00e1ch s\u1ea1n cao c\u1ea5p thu\u1ed9c m\u1ea1ng l\u01b0\u1edbi \u0111\u1ed1i t\u00e1c trong n\u01b0\u1edbc v\u00e0 qu\u1ed1c t\u1ebf c\u1ee7a HTS Group. C\u1ee5 th\u1ec3, c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 Hospitality Talk s\u1ebd \u0111em l\u1ea1i cho h\u1ecdc vi\u00ean nh\u1eefng ch\u1ee7 \u0111\u1ec1 b\u1ed5 \u00edch v\u00e0 h\u1ea5p d\u1eabn, l\u00e0 n\u01a1i \u0111\u1ec3 h\u1ecdc vi\u00ean l\u1eafng nghe v\u00e0 chia s\u1ebb nh\u1eefng b\u0103n kho\u0103n, v\u01b0\u1edbng m\u1eafc v\u1ec1 ngh\u1ec1 nghi\u1ec7p t\u1eeb \u0111\u00f3 c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ecbnh h\u01b0\u1edbng ch\u00ednh x\u00e1c nh\u1ea5t cho t\u01b0\u01a1ng lai. B\u00ean c\u1ea1nh \u0111\u00f3, Hospitality Career Forum s\u1ebd l\u00e0 k\u00eanh tuy\u1ec3n d\u1ee5ng cho c\u00e1c \u0111\u1ed1i t\u00e1c doanh nghi\u1ec7p c\u1ee7a HTS Group bao g\u1ed3m c\u00e1c Nh\u00e0 h\u00e0ng, Kh\u00e1ch s\u1ea1n cao c\u1ea5p nh\u01b0 Intercontinental Saigon, Windsor Plaza, New World Saigon,v.v.. H\u1ecdc vi\u00ean c\u1ee7a REACH s\u1ebd c\u00f3 c\u01a1 h\u1ed9i l\u00e0m vi\u1ec7c t\u1ea1i c\u00e1c m\u00f4i tr\u01b0\u1eddng chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u1eb3ng c\u1ea5p nh\u1ea5t \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn c\u1ee5 th\u1ec3, tr\u1edf th\u00e0nh nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o \u01b0u t\u00fa cho ng\u00e0nh Qu\u1ea3n tr\u1ecb Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n trong t\u01b0\u01a1ng lai.\u00a0<\/span>\r\n\r\n

\r\nREACH s\u1ebd c\u00f9ng \u0111\u1ed3ng h\u00e0nh ki\u1ebfn t\u1ea1o ra h\u01b0\u1edbng \u0111i, x\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong s\u1ef1 nghi\u1ec7p cho nh\u1eefng ai \u0111am m\u00ea l\u0129nh v\u1ef1c Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n. \u0110\u0103ng k\u00fd t\u01b0 v\u1ea5n v\u00e0 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh
REACH Manpower Development Program<\/a><\/span><\/span>\r\n

\r\n\r\nTr\u00edch d\u1eabn:<\/b><\/span>\r\n\r\n[1] Hi\u1ec7p h\u1ed9i Nh\u00e0 h\u00e0ng Qu\u1ed1c gia Hoa K\u1ef3. (2018). Hospitality employee turnover rate edged higher in 2016. [online] restaurant.org. Truy c\u1eadp t\u1ea1i: https:\/\/www.restaurant.org\/News-Research\/News\/Hospitality-employee-turnover-rate-edged-higher-in [Truy c\u1eadp ng\u00e0y 26\/10\/2018].<\/span>","day":"15\/11\/2018","link_url":"","video":""},{"id":2401,"title":"Quy tr\u00ecnh \u0111\u00e0o t\u1ea1o nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n tinh gon v\u00e0 hi\u1ec7u qu\u1ea3 theo b\u1ed9 khung ti\u00eau chu\u1ea9n Ch\u00e2u \u00c2u","url":"https:\/\/hoteliers.vn\/blog\/2018\/11\/15\/quy-trinh-dao-tao-nha-hang-khach-san-tinh-gon-va-hieu-qua-theo-bo-khung-tieu-chuan-chau-au\/","thumbnail":"https:\/\/hoteliers.vn\/wp-content\/uploads\/2018\/11\/reachtintucso2-quytrinhdaotao-hinhnen.jpg","excerpt":"

Ng\u00e0y nay, nh\u1edd v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 m\u00e0 vi\u1ec7c h\u1ecdc t\u1eadp tr\u1edf n\u00ean linh ho\u1ea1t h\u01a1n bao gi\u1edd h\u1ebft. Ngo\u00e0i t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp t\u1ea1i l\u1edbp, ch\u00fang ta c\u00f2n c\u00f3 th\u1ec3 t\u1ef1 h\u1ecdc \u1edf b\u1ea5t c\u1ee9 \u0111\u00e2u c\u00f9ng v\u1edbi h\u1ec7 th\u1ed1ng E-learning \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng v\u00e0 ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a qu\u1ef9 th\u1eddi gian m\u00e0 v\u1eabn ti\u1ebfp thu \u0111\u01b0\u1ee3c ki\u1ebfn th\u1ee9c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t. M\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o k\u1ebft h\u1ee3p gi\u1eefa h\u1ecdc tr\u00ean l\u1edbp, h\u1ecdc online v\u00e0 th\u1ef1c h\u00e0nh th\u1ef1c t\u1ebf s\u1ebd l\u00e0 m\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o hi\u1ec7u qu\u1ea3, ti\u1ebft ki\u1ec7m th\u1eddi gian, t\u1ea1o t\u00ednh t\u01b0\u01a1ng t\u00e1c cao gi\u1eefa h\u1ecdc vi\u00ean v\u1edbi gi\u1ea3ng vi\u00ean... ...<\/p>","content":"Ng\u00e0y nay, nh\u1edd v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 m\u00e0 vi\u1ec7c h\u1ecdc t\u1eadp tr\u1edf n\u00ean linh ho\u1ea1t h\u01a1n bao gi\u1edd h\u1ebft. Ngo\u00e0i t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp t\u1ea1i l\u1edbp, ch\u00fang ta c\u00f2n c\u00f3 th\u1ec3 t\u1ef1 h\u1ecdc \u1edf b\u1ea5t c\u1ee9 \u0111\u00e2u c\u00f9ng v\u1edbi h\u1ec7 th\u1ed1ng E-learning \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng v\u00e0 ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a qu\u1ef9 th\u1eddi gian m\u00e0 v\u1eabn ti\u1ebfp thu \u0111\u01b0\u1ee3c ki\u1ebfn th\u1ee9c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t. M\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o k\u1ebft h\u1ee3p gi\u1eefa h\u1ecdc tr\u00ean l\u1edbp, h\u1ecdc online v\u00e0 th\u1ef1c h\u00e0nh th\u1ef1c t\u1ebf s\u1ebd l\u00e0 m\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o hi\u1ec7u qu\u1ea3, ti\u1ebft ki\u1ec7m th\u1eddi gian, t\u1ea1o t\u00ednh t\u01b0\u01a1ng t\u00e1c cao gi\u1eefa h\u1ecdc vi\u00ean v\u1edbi gi\u1ea3ng vi\u00ean, gi\u1eefa vi\u1ec7c h\u1ecdc tr\u00ean l\u1edbp v\u1edbi h\u1ecdc ngo\u00e0i gi\u1edd t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn theo d\u00f5i m\u1ee9c \u0111\u1ed9 ti\u1ebfp thu v\u00e0 gi\u1ea3i \u0111\u00e1p nh\u1eefng v\u01b0\u1edbng m\u1eafc c\u1ee7a h\u1ecdc vi\u00ean \u0111\u1ec3 k\u1ecbp th\u1eddi \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n, h\u1ed7 tr\u1ee3 thi\u1ebft th\u1ef1c.\u00a0<\/i><\/b><\/span>\r\n

\"\"<\/span><\/p>\r\nM\u1ee5c ti\u00eau c\u1ee7a REACH l\u00e0 h\u01b0\u1edbng \u0111\u1ebfn \u0111\u00e0o t\u1ea1o chuy\u00ean nghi\u1ec7p cho t\u1ea5t c\u1ea3 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng c\u00f3 mong mu\u1ed1n theo h\u1ecdc ng\u00e0nh Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n v\u1edbi th\u1eddi gian \u0111\u00e0o t\u1ea1o \u0111\u01b0\u1ee3c r\u00fat ng\u1eafn v\u00e0 chi ph\u00ed h\u1ee3p l\u00fd. Ch\u01b0\u01a1ng tr\u00ecnh h\u1ecdc c\u1ee7a REACH s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo b\u1ed9 khung chu\u1ea9n \u0111\u00e0o t\u1ea1o c\u1ee7a ch\u00e2u\u00a0 u, v\u1edbi gi\u00e1o tr\u00ecnh \u0111\u00e0o t\u1ea1o nghi\u1ec7p v\u1ee5 \u0111\u01b0\u1ee3c gi\u1ea3ng d\u1ea1y b\u1edfi \u0111\u1ed9i ng\u0169 gi\u1ea3ng vi\u00ean \u0111\u1ebfn t\u1eeb doanh nghi\u1ec7p SANT Vietnam, bao g\u1ed3m nh\u1eefng Qu\u1ea3n l\u00fd v\u1ec1 b\u1ed9 ph\u1eadn Nh\u00e0 h\u00e0ng cao c\u1ea5p v\u1edbi tr\u00ean 10 n\u0103m kinh nghi\u1ec7m v\u00e0 s\u1edf h\u1eefu ch\u1ee9ng nh\u1eadn \u0111\u00e0o t\u1ea1o qu\u1ed1c gia. Sau khi k\u1ebft th\u00fac kh\u00f3a \u0111\u00e0o t\u1ea1o c\u1ee7a REACH, h\u1ecdc vi\u00ean s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ch\u1ee9ng nh\u1eadn Swiss Operation Excellence t\u1eeb tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Kinh doanh Qu\u1ed1c t\u1ebf (UBIS) t\u1ea1i Geneva, Thu\u1ef5 S\u0129 \u0111\u01b0\u1ee3c trao b\u1edfi HTS Group.<\/span>\r\n<\/br><\/br>\r\nM\u1ed7i kho\u00e1 \u0111\u00e0o t\u1ea1o s\u1ebd k\u00e9o d\u00e0i t\u1eeb 4 \u0111\u1ebfn 7 th\u00e1ng trong \u0111\u00f3 c\u00f3 10 bu\u1ed5i h\u1ecdc nghi\u1ec7p v\u1ee5 t\u1ea1i c\u01a1 s\u1edf \u0111\u00e0o t\u1ea1o. Sau khi ho\u00e0n th\u00e0nh kh\u00f3a \u0111\u00e0o t\u1ea1o nghi\u1ec7p v\u1ee5, h\u1ecdc vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1eadp t\u1ea1i h\u1ec7 th\u1ed1ng kh\u00e1ch s\u1ea1n 4 - 5 sao \u2013 \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c<\/a> <\/span>c\u1ee7a HTS Group t\u1eeb 3 \u0111\u1ebfn 6 th\u00e1ng tu\u1ef3 v\u00e0o y\u00eau c\u1ea7u tuy\u1ec3n d\u1ee5ng c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 nhu c\u1ea7u ph\u00e1t tri\u1ec3n c\u1ee7a h\u1ecdc vi\u00ean. N\u1ed9i dung \u0111\u00e0o t\u1ea1o c\u1ee7a REACH bao g\u1ed3m c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o nh\u01b0 \u0110\u00e0o t\u1ea1o nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng, \u0110\u00e0o t\u1ea1o tr\u1ef1c tuy\u1ebfn v\u1ec1 b\u1ed9 ph\u1eadn \u1ea8m th\u1ef1c v\u00e0 \u0110\u1ed3 u\u1ed1ng - Food & Beverage, C\u00e1c bu\u1ed5i \u0111\u1ecbnh h\u01b0\u1edbng th\u1ef1c nghi\u1ec7m v\u00e0 Ch\u01b0\u01a1ng tr\u00ecnh \u0110\u00e0o t\u1ea1o th\u1ef1c t\u1eadp t\u1ea1i c\u00e1c Doanh nghi\u1ec7p Kh\u00e1ch s\u1ea1n On - The - Job - Training.<\/span>\r\n<\/br><\/br>\r\n

\"\"<\/span><\/p>\r\nXuy\u00ean su\u1ed1t ch\u01b0\u01a1ng tr\u00ecnh REACH, c\u00e1c h\u1ecdc vi\u00ean kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c h\u1ecdc t\u1ea1i c\u01a1 s\u1edf \u0111\u00e0o t\u1ea1o c\u1ee7a HTS Group, m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1ed9 h\u1ecdc li\u1ec7u v\u1ec1 \u0111\u00e0o t\u1ea1o Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n theo khung chu\u1ea9n Ch\u00e2u \u00c2u, ch\u01b0\u01a1ng tr\u00ecnh h\u1ecdc Online (E-learning) v\u00e0 d\u1ee5ng c\u1ee5 th\u1ef1c h\u00e0nh b\u00e0i b\u1ea3n, ph\u1ee5c v\u1ee5 cho nhu c\u1ea7u h\u1ecdc t\u1eadp m\u1ecdi l\u00fac m\u1ecdi n\u01a1i c\u1ee7a h\u1ecdc vi\u00ean. B\u00ean c\u1ea1nh \u0111\u00f3, m\u1ed7i h\u1ecdc vi\u00ean c\u00f2n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng h\u1ecdc v\u00e0 t\u00ecm ki\u1ebfm t\u00e0i li\u1ec7u m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng \u0111\u1ec3 \u00f4n t\u1eadp v\u00e0 m\u1edf r\u1ed9ng ki\u1ebfn th\u1ee9c b\u1ea5t c\u1ee9 l\u00fac n\u00e0o.<\/span>\r\n

\"\"<\/span><\/p>\r\nV\u1edbi ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e0o t\u1ea1o k\u00e9p k\u1ebft h\u1ee3p gi\u1eefa gi\u00e1o tr\u00ecnh gi\u1ea3ng d\u1ea1y, \u0111\u00e0o t\u1ea1o Offline truy\u1ec1n th\u1ed1ng v\u00e0 th\u1ef1c h\u00e0nh th\u1ef1c t\u1ebf, c\u00f9ng v\u1edbi c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o tr\u1ef1c tuy\u1ebfn e-learning, ch\u01b0\u01a1ng tr\u00ecnh REACH l\u00e0 c\u01a1 h\u1ed9i h\u1ecdc t\u1eadp tuy\u1ec7t v\u1eddi cho nh\u1eefng ai \u0111am m\u00ea l\u0129nh v\u1ef1c Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n, cung c\u1ea5p quy tr\u00ecnh \u0111\u00e0o t\u1ea1o tinh g\u1ecdn v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t theo ti\u00eau chu\u1ea9n Ch\u00e2u \u00c2u v\u00e0 l\u00e0 s\u1ef1 \u0111\u1ea3m b\u1ea3o cho vi\u1ec7c ph\u00e1t tri\u1ec3n to\u00e0n di\u1ec7n nh\u1ea5t trong l\u0129nh v\u1ef1c Nh\u00e0 h\u00e0ng - Kh\u00e1ch s\u1ea1n.<\/span>\r\n<\/br><\/br>\r\n\u0110\u0103ng k\u00fd t\u01b0 v\u1ea5n v\u00e0 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh REACH Manpower Development Program<\/a><\/span><\/span>","day":"15\/11\/2018","link_url":"","video":""},{"id":2388,"title":"C\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p m\u1edf ra cho sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb Du l\u1ecbch \u2013 Kh\u00e1ch s\u1ea1n \u2013 Nh\u00e0 h\u00e0ng trong t\u01b0\u01a1ng lai.","url":"https:\/\/hoteliers.vn\/blog\/2018\/11\/15\/co-hoi-nghe-nghiep-mo-ra-cho-sinh-vien-nganh-quan-tri-du-lich-khach-san-nha-hang-trong-tuong-lai\/","thumbnail":"https:\/\/hoteliers.vn\/wp-content\/uploads\/2018\/11\/co-hoi-nghe-nghiep.png","excerpt":"

Du l\u1ecbch l\u00e0 ng\u00e0nh kinh t\u1ebf c\u00f3 t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng hi\u1ec7n nay, l\u01b0\u1ee3ng kh\u00e1ch n\u1ed9i \u0111\u1ecba v\u00e0 qu\u1ed1c t\u1ebf \u0111\u1ebfn Vi\u1ec7t Nam h\u00e0ng n\u0103m t\u0103ng \u0111\u00e1ng k\u1ec3, c\u00e1c nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n v\u00e0 nhi\u1ec1u lo\u1ea1i h\u00ecnh d\u1ecbch v\u1ee5 li\u00ean t\u1ee5c \u0111\u01b0\u1ee3c m\u1edf ra tr\u00ean kh\u1eafp c\u00e1c t\u1ec9nh th\u00e0nh t\u1eeb B\u1eafc ch\u00ed Nam khi\u1ebfn nhu c\u1ea7u nh\u00e2n l\u1ef1c cho ng\u00e0nh t\u0103ng \u0111\u1ed9t bi\u1ebfn.... ...<\/p>","content":"Nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y nhu c\u1ea7u du l\u1ecbch v\u00e0 ngh\u1ec9 d\u01b0\u1ee1ng ng\u00e0y c\u00e0ng t\u0103ng cao, du kh\u00e1ch c\u0169ng c\u00f3 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn h\u01a1n cho b\u1ea3n th\u00e2n v\u00e0 gia \u0111\u00ecnh trong m\u1ed7i chuy\u1ebfn \u0111i, t\u1eeb \u0111\u00f3 c\u00e1c d\u1ecbch v\u1ee5 \u0111a d\u1ea1ng \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh khi\u1ebfn Du l\u1ecbch \u2013 Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n tr\u1edf th\u00e0nh m\u1ed9t l\u0129nh v\u1ef1c \u201chot\u201d, thu h\u00fat nhi\u1ec1u sinh vi\u00ean theo h\u1ecdc. C\u00f9ng v\u1edbi \u0111\u00f3, Ng\u00e0nh Du l\u1ecbch ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n mang l\u1ea1i nhi\u1ec1u th\u00e0nh qu\u1ea3 \u0111\u00e1ng ghi nh\u1eadn. N\u0103m 2017, Vi\u1ec7t Nam \u0111\u00e3 x\u1ebfp th\u1ee9 6 trong 10 n\u01b0\u1edbc t\u0103ng tr\u01b0\u1edfng du l\u1ecbch m\u1ea1nh nh\u1ea5t th\u1ebf gi\u1edbi theo T\u1ed5 ch\u1ee9c Du l\u1ecbch Th\u1ebf gi\u1edbi UNWTO, c\u1ee5 th\u1ec3 ng\u00e0nh du l\u1ecbch Vi\u1ec7t Nam \u0111\u1ea1t doanh thu t\u0103ng 27,78% so v\u1edbi n\u0103m 2016, chi\u1ebfm 5,9% t\u1ed5ng GDP to\u00e0n ng\u00e0nh kinh t\u1ebf [1].<\/span>\r\n\r\nV\u1edbi m\u1ee5c ti\u00eau ph\u00e1t tri\u1ec3n Du l\u1ecbch th\u00e0nh ng\u00e0nh kinh t\u1ebf m\u0169i nh\u1ecdn v\u00e0o n\u0103m 2020 qua ngh\u1ecb quy\u1ebft s\u1ed1 08-NQ\/TW c\u1ee7a B\u1ed9 ch\u00ednh tr\u1ecb v\u00e0o th\u00e1ng 01 n\u0103m 2017 [2], Du l\u1ecbch Vi\u1ec7t Nam h\u1ee9a h\u1eb9n s\u1ebd thu h\u00fat nhi\u1ec1u h\u01a1n l\u01b0\u1ee3ng kh\u00e1ch qu\u1ed1c t\u1ebf v\u00e0 n\u1ed9i \u0111\u1ecba h\u00e0ng n\u0103m, cung c\u1ea5p ngu\u1ed3n ti\u1ec1n l\u1edbn \u0111\u00f3ng g\u00f3p v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a GDP c\u1ea3 n\u01b0\u1edbc. B\u00ean c\u1ea1nh \u0111\u00f3, do nhu c\u1ea7u ngu\u1ed3n l\u1ef1c trong ng\u00e0nh t\u0103ng cao n\u00ean v\u1ea5n \u0111\u1ec1 gi\u00e1o d\u1ee5c v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n l\u1ef1c c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft, m\u1edf ra nhi\u1ec1u c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 th\u0103ng ti\u1ebfn s\u1ef1 nghi\u1ec7p trong ng\u00e0nh Nh\u00e0 h\u00e0ng - Kh\u00e1ch s\u1ea1n cho nhi\u1ec1u h\u1ecdc sinh Trung h\u1ecdc Ph\u1ed5 th\u00f4ng, sinh vi\u00ean Cao \u0111\u1eb3ng, \u0110\u1ea1i h\u1ecdc.<\/span>\r\n

\"\"<\/span><\/p>\r\n \r\n\r\nNh\u1eefng l\u1ee3i \u00edch thi\u1ebft th\u1ef1c nh\u1ea5t cho sinh vi\u00ean theo h\u1ecdc ng\u00e0nh Qu\u1ea3n tr\u1ecb Du l\u1ecbch \u2013 Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn:<\/span>\r\n