Tourism and Hospitality: A gap between supply and demand

A research carried out by Jobstreet recently showed that Vietnam Tourism and Hospitality industry is developing drastically, especially in big cities. Moreover, 90% of entreprises in this industry has been craving for high quality employees.

Recent years, many international brands, from Marriot, Pullman, Novotel to Twitter Beans, Burger King, The Coffee Beans and Tea Leaf,  have continuously expanded their markets in Vietnam and made Vietnam market become hotter.


                                                                       Marritot Hotel – Hanoi

Forecasting about the human resource demand, Ms. Nguyen Que Anh, Human Resource Manager of McDonald’s Vietnam said that: Because travelling demand will be high during the holiday, the human resource demand for this industry will be increasing continuously from the end of 2014 to 2015.

In the labor market, 91% of employees who have qualified and specilized certifications want to find jobs in the near future. Among them, 67% of them think that they hardly get a job, and 33% believe that they can get a job in the end of 2014.

Strict requirements on English skill and expertise make the job hunting period in this industry become more difficult.

A research done in 1310 labors showed that only 45% of them have specialized certifications, while the majority ( 53%) who wants to have jobs in this industry do not have any certification.

This shows an imbalance between demand and supply which brings more challenges to the recruitment in this industry, espectally when employers have to deal with the shortage of high quality human resource.

Moreover, recruiters also have difficulties in finding medium-ranking and executive employees because the salary is not high enough to attract qualified people, or sometimes, people who apply for these positions do not reach the specialized requirements.

JobStreet also pointed out that only 22% of employees in this industry can take advantages from what they learned in high schools and universities. The others all think that the knowledge is not enough and they need to be trained more.

When the employees were asked about their expectations of recruiters, 47% of them wanted to be trained, 34% hoped for high promotions, and 19% just cared about salary and welfare.

Thus, in order to increase the supply, the recruiters need to make more effort. However, according to the above statistic, not many Vietnam employers care about traning their employees.

The human resource is the most valuable asset of a entreprise. McDonald has spent a lot in order to improve this.

We still have to train new staffs from 3 to 9 weeks in the restaurants in order to make sure that our staffs will bring the best service to all customers in the world – The representative of McDonald said.

Source: Jobstreet and Doanhnhansaigon.

Translator: B.H.D

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